Shipping is free with no minimum purchase required.

We will send tracking information to the email address used for your purchase as soon as your order is shipped. Please check your spam folder if you don’t receive any confirmation or shipping emails.

We ship worldwide.

Shipping times vary by destination:

United States: 7 – 14 days
Oceania – Asia: 7 – 14 days
Europe: 10 – 21 days
Other countries: 10 – 30 days

Processing time: 1 – 5 days

We always strive to deliver your kits as quickly as possible.

We have warehouses in Europe and China. The origin of your shipment depends on the specific product you order.

Yes, as long as the order hasn’t been shipped. Please contact us promptly with your order number and the new shipping address.

No, we cover these fees, so no additional charges will be required.

If your order is returned, it is usually due to an incorrect or incomplete address. We can resend your package, but reshipping fees will apply. If you prefer a refund, we will deduct these fees.

Yes, within 24 hours after payment. Send us an email at contact@colorsnumbers.com with the subject “CANCEL ORDER” and your order number. If production has started, cancellation will not be possible.

Contact us promptly with clear photos of the damage, and we will arrange a free replacement.

What if there are minor bumps or wrinkles? These small transport defects are usually fixable. Check our Guide for solutions.

What if there is a paint error? Contact us if a color is missing. We will send you the missing or incorrect colors.

What if the canvas clarity is an issue? If you have difficulty reading your canvas, we will provide a high-resolution PDF to help.

Yes, if the item is unused and in its original packaging. You will be responsible for return shipping costs. Email us at support@colorsnumbers.com with your order number. Personalized kits cannot be returned.

Each ColorsNumbers kit contains a pre-printed and pre-numbered canvas, all necessary paints, 3 brushes, and a numbered drawing sheet.

Our kits are complete and require no additional materials.

Check our recommendations to ensure your custom painting turns out amazing. Contact us if you have questions before placing your order.

Your painting will resemble your photo but won’t be an exact replica. Expect some color differences, as we use a reduced palette of 24 or 36 colors.

No, our kits include all the necessary colors.

Most colors are opaque with one layer, but lighter colors may need two layers.

Completion time depends on the size of the artwork and the time you invest. It can take a few hours or be enjoyed gradually over weeks or months.

Yes, clean your brush with each color change and after each painting session.

Rinse the brush with clear water, adding mild soap if needed, and let it dry. Never leave the brush resting in water or on its bristles.

The canvas size is the paintable area. For example, a 40×50 cm canvas has a 40×50 cm paintable area plus borders.