Refund policy
Return and refund policy
Thank you for choosing ColorsNumbers for your personalized paint-by-numbers kit. We appreciate your support and strive to provide top-notch customer satisfaction.
Damaged orders and exchanges
If your order arrives damaged or if the wrong model has been sent, please contact our customer service department immediately. Provide your order number and a detailed description of the problem. We will replace defective or damaged items with the same product at no additional cost to you. All claims for damaged or incorrect designs must be made within 14 days of receipt of your order. Please note that we will only replace items if they are faulty or damaged.
Lost or stolen parcels
Please note that ColorsNumbers is not responsible for lost or stolen packages once they have been confirmed as delivered to the address provided for an order. Upon request, ColorsNumbers will confirm delivery, delivery date, tracking information and carrier details for the customer to investigate.
Custom Painting
Due to the personalized nature of our products, all Paint by numbers kits are uniquely created for each customer. As such, we cannot accept returns or refunds once an order has been placed and processed. This policy aligns with industry standards for custom and made-to-order items.
Shipping
If you need to return an item for any of the above reasons, you will be responsible for the shipping costs. Please note that shipping costs are non-refundable. If you are entitled to a refund, the return shipping costs will be deducted from your refund. Please check your shipping information before placing your order to ensure timely delivery of our products. ColorsNumbers is not responsible for delivery errors due to incorrect addresses.
Our customer service team is always ready to answer any questions or concerns you may have regarding your order. Our goal is to make your painting experience as smooth and enjoyable as possible.
For additional questions regarding our returns and refunds policy, please do not hesitate to Contact us.
Thank you for your understanding and cooperation.